Live chat review
Live Chat allows you to not only improve customer/client sales and communication but also get on with work if you are a small business rather than having to constantly monitor your website/sites.
Here’s some of the chat features:
* Clear, easy to use interface - when first viewing the interface you will find it pleasant on the eye, uncluttered and easy to find any options and setting you require.
* Help files - a help files link is easily viewable in the top interface bar which opens an extensive knowledge base of required information. If you can’t find an answer to a pressing question, live help is available 24/7 from the company itself which can be accessed through the interface.
* Automatic customer invitation - many live help programs have what’s called a “proactive chat” feature however many have to be pushed to the customer while on site manually rather than automatically. Live chat allows you to set up an “automatic push invite” after x amount minutes. When the customer enters text into the customer chat window, the operator is alerted by a sound. This enables the operator to get on with other work and not be disturbed until a customer require information.
* Faq - an extensive faq section can be uploaded so that the operator can show the customer this information while answering other customers inquiries.
* Push - a push feature is also available so that the operator can give or show examples of site and other materials online that may be pertinent to the sale.
* Logging - comprehensive logging of visits by the customer, ip address, referred site statistics and previous chat sessions is available.
* Freezing - Unlike many other programs which had a nasty habit of constantly freezing while in usage, live chat had none of these issues. Lastly, one of the features about the service was the overall customer service. From the time of initial introduction to post sales, the customer service was extremely good.
It is rare to hear from a company once you have purchased (especially online products) however live chat made the effort to contact me through the chat system every now and again just to make sure all was going well.